How can we help?
Getting started
Do I need an account?
No. There is no sign-up, email or password. Everything you log is stored on your iPhone.
How do I start and stop a sleep?
Tap Start sleep on the Today screen, and Wake up when your baby wakes. You can also use the Home Screen widget or the Live Activity on your Lock Screen. Forgot to tap? Edit the start or end time afterwards from the sleep timeline.
Why does the screen go dark while my baby sleeps?
With “Dim while sleeping” on, the app switches to a quiet night palette during a sleep so it’s gentle on tired eyes. You can turn this off in Settings → Appearance.
How do I add the widget?
Touch and hold an empty area of your Home Screen, tap Edit → Add Widget, search for Baby Sleep & Milestones and choose a size. The widget’s button starts and ends sleeps without opening the app.
Family Sharing
How do I invite a partner, grandparent or nanny?
Go to Settings → Family Sharing → Invite family member and send the link using Messages or any app. Each invite works once and expires after 72 hours. Family Sharing is included with Baby Plus.
How do I join a family?
Install the app, then tap the invite link on your iPhone — it opens the app and joins the family. You can also open Settings → Family Sharing in the app and enter the 6-character code from the invite.
What do family members see? Are photos shared?
Members share the same sleep log, activities, milestones and memory notes. Photos and videos stay on the iPhone where they were added and are never uploaded.
How do I remove someone or leave a family?
In Settings → Family Sharing, the owner can remove any member, and anyone can leave. When the last member leaves (or the owner deletes the family), all of the family’s shared records are deleted from our servers.
An invite says it expired or was already used.
Invites are single-use and last 72 hours to keep your family private. Ask the family owner to send a new invite.
Baby Plus
What’s included and how much is it?
No sponsored cards, deeper sleep insights, personal recommendations, Family Sharing and history export — for $2.99 a month or $19.99 a year (US prices; local prices are shown in the app).
How do I cancel?
Subscriptions are managed by Apple. Open the iPhone Settings app → your name → Subscriptions → Baby Sleep & Milestones → Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. Deleting the app does not cancel the subscription.
I bought Baby Plus but it isn’t active on my new iPhone.
Open Settings → Baby Plus in the app and tap Restore Purchases while signed in with the same Apple ID you used to subscribe.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
Privacy & data
Why do I see sponsored cards?
A few clearly labelled cards help keep the app free. We choose them ourselves using only where the card appears and your baby’s age in weeks — no tracking and no third-party ad networks. They never appear on sleep timers, at night or on milestone recording, and Baby Plus removes them.
How do I delete my data?
Data on your iPhone is deleted when you delete it in the app or delete the app. For Family Sharing, leave the family (or, as the owner, delete it) and its shared records are removed from our servers. You can also email us to delete anything associated with your device. Read the full Privacy Policy.
Is this medical advice?
No. The app offers general information about what many babies do. Every baby is different — if you’re worried about your baby’s health, sleep or development, please talk to your pediatrician. See our Terms.
Still stuck?
Email support@7gens.me with your iPhone model, iOS version and app version (Settings → About). We usually reply within two business days.